Privacy Policy

Information We Collect

Novrendialthura gathers various types of personal data to enhance your experience and ensure the seamless delivery of our outdoor adventures. We collect both information you provide directly and data collected automatically.

Personal Information you provide:

• Contact Details: Your name, email address, phone number, and mailing address required for booking, communication, and emergency contacts.
• Health and Safety Information: With your explicit consent, we may collect relevant health details and medical history necessary to ensure your safety and tailor our expeditions to your needs. This information is vital for guided mountain treks and other physically demanding activities.
• Booking and Payment Information: Details related to your adventure selections and payment transactions. Note that while we collect booking specifics, payment processing (e.g., credit card numbers) is handled by secure, third-party payment processors (Stripe, PayPal) directly. We do not store sensitive payment card information on our servers.
• Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer support interactions.

Technical Information collected automatically:

• Usage Data: Information about how you interact with our website, such as page views, navigation paths, and time spent on pages. This helps us improve site functionality.
• Device and Network Information: Your IP address, browser type, operating system, and unique device identifiers. This data aids in web security and site optimization.
• Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, track website usage for analytical purposes, and deliver personalized content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

Your personal data is utilized thoughtfully and responsibly to provide you with exceptional outdoor experiences and to maintain the highest standards of service and security.

• To Process Bookings and Payments: We use your information to confirm your adventure reservations, arrange logistics, and facilitate secure payment transactions through our trusted partners.
• To Communicate About Your Adventure: We will contact you with essential updates regarding your booked expeditions, workshops, or tours, including preparation guides, itinerary changes, and safety briefings.
• To Ensure Your Safety and Health: For certain activities, health information is crucial. With your consent, this data helps us mitigate risks, provide appropriate support, and ensure a safe environment for all participants.
• To Improve Our Website and Services: We analyze anonymized usage data and feedback to continually enhance our digital platforms, streamline booking processes, and develop new adventure offerings that align with your interests.
• To Fulfill Legal and Regulatory Obligations: We may use your data as required by law, such as for record-keeping, compliance with safety regulations, or responding to legal requests.
• For Marketing Communications (with consent): With your explicit permission, we may send you newsletters, special offers, and information about new Novrendialthura adventures that we believe you'll find inspiring. You can opt-out at any time.

Your Rights & Choices

At Novrendialthura, we respect your control over your personal data. You have several rights concerning the information we hold about you:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

Opting Out of Marketing Communications:

If you prefer not to receive promotional emails from Novrendialthura, you can easily unsubscribe by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

To exercise any of these rights or if you have questions about our privacy practices, please contact our Data Protection Officer: