Booking and Cancellation Policy

Booking Your Adventure:

To secure your place on a Novrendialthura expedition or workshop, a non-refundable deposit of 50% of the total trip cost is required at the time of booking. The remaining balance is due in full 30 days prior to the scheduled start date of your adventure. Bookings made within 30 days of the trip start require full payment upfront.

Cancellation by You:

We understand that plans can change. Our cancellation policy is designed to cover the costs associated with trip preparation and commitments to our guides and partners. Requests for cancellation must be submitted in writing via email to info@novrendialthura.org.

Cancellation Timeline Refund Percentage of Trip Cost (excluding deposit)
60+ days before trip start 90%
30-59 days before trip start 50%
Less than 30 days before trip start 0%

Note: The initial 50% deposit is non-refundable. All refunds will be processed within 14 business days of approval.

Cancellation by Novrendialthura:

In rare instances, Novrendialthura may need to cancel a trip due to unforeseen circumstances such as severe weather, natural disasters, political instability, or insufficient participation. If we cancel a trip, you will be offered a full refund of all payments made to us or the option to rebook for an alternative date or different adventure of equivalent value. Novrendialthura is not responsible for any additional expenses incurred by you in preparing for the trip, such as non-refundable flights or gear purchases.

Travel Insurance Highly Recommended:

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, interruption, medical emergencies, evacuation, and baggage loss. This will protect your investment should unexpected events disrupt your plans. Please review policy details carefully to ensure adequate coverage for outdoor adventure activities.

Participant Responsibilities & Assumption of Risk

Adventures with Novrendialthura take you into natural, sometimes challenging environments. Your safety and enjoyment are paramount, and they are a shared responsibility. By participating, you acknowledge and agree to the following:

  • Medical Disclosure: You must accurately disclose any and all relevant medical conditions, allergies, or physical limitations to Novrendialthura staff prior to your trip. This information is confidential but essential for your safety and the preparedness of our guides. Failure to disclose may result in exclusion from the trip for your own safety, without refund.
  • Physical Condition: You are responsible for ensuring you are in adequate physical condition to undertake the chosen adventure. Each trip description includes a fitness rating; please assess your capabilities honestly. If unsure, please consult with us before booking.
  • Inherent Risks: You acknowledge that outdoor activities inherently involve risks, hazards, and dangers, some of which may be unforeseeable. These risks include, but are not limited to, falls, animal encounters, adverse weather, equipment failure, and personal injury. You voluntarily assume these risks.
  • Guide Instructions: For your safety and the success of the group, you agree to immediately comply with all instructions, decisions, and guidance provided by Novrendialthura guides and staff at all times during the adventure. Our guides' decisions regarding safety and itinerary are final.

Your preparedness and cooperation are vital to a successful and safe outdoor experience with Novrendialthura.

Limitation of Liability & Governing Law

Limitation of Liability:

To the fullest extent permitted by applicable law, Novrendialthura, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website or our services; (ii) any conduct or content of any third party on the Website or during an expedition; (iii) any content obtained from the Website; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Governing Law:

These Terms shall be governed and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the federal and state courts located in New York for any actions or disputes arising out of or relating to these Terms or your use of our services.

By proceeding with a booking or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.